Sending Follow-up Questions

Registry Managers can send follow-up questions to Registrants via the Registrant Portal as follows:

Note: -_Only the Registry Manager can create follow-up questions.

  1. Click the Administration tab in the banner at the top of the page.

    The Administration > Users page displays.

    Image of the Administration > Users Page.

  2. Click the Send Follow-up Questions link in the menu.

    Image of the Administration > Users Page showing the Send Follow-up Questions link highlighted in the menu options.

    The Administration > Send Follow-up Questions page displays.

    Image of the Send Follow-up Question page on Step 1 of the Selection Criteria.

  3. Set the filter criteria for choosing the Registrants that will receive the follow-up questions as follows:

    1. Use the checkboxes to select the filter criteria that will be used to select the Registrants, and then click the Go to Step 2 button.

      Note: -_Users must select at least one data element to generate the results.

    2. Choose the selection criteria that will be used to select the Registrants that will receive the messages.

      ClosedSelection Criteria for Sending Follow-up Questions to Registrants

      Selection Criteria for Sending Follow-up Questions
      Registrant Information Description
      Date of Birth

      Registrant's date of birth.

      Note: -_The format for entering the date should be mm/dd/yyyy.
      Last 4 of SSN The last four numbers of the Registrant's Social Security Number (SSN).
      Subpopulation Flag

      Subpopulation Flags separate Registrants into common groups, such as operations served.

      Users may filter by one Subpopulation Flag.
      Admin Flag

      An Admin Flag documents administrative action in a Registrant's record.

      Users can filter by a single Administrative Flag.

      Note: -_As the Registrant Record may include multiple instances of the Administrative Flag, users can specify a date range for when the flag was entered in the record.
      Response to specific question

      A Registrant has provided a response to a question in a completed Questionnaire.

      Note: -_ This data will only be available for Registrants in Participant status.

      Users can filter by Yes, No, I do not wish to answer, or Don't know.
      Closest Facility

      The VA facility that is located closest to the Registrant's home address.

      Users can filter by Main Facility and Sub-facility.

      Note: -_If you do not select a Sub-facility, only results for the Main Facility will be displayed.
      Last Name The Registrant's last name.
      Health Concerns?

      A Registrant is considered to have health concerns if they answered "Yes" to any of the questions in the Health Concerns section (Question 3.A–3.K).

      Note: -_ This data will only be available for Registrants in Participant status.

      Users may filter by No, Yes, or All.
      Deployment Country

      A country from the Registrant’s deployment history that was received from the deployment interfaces or was self-reported.

      Note: -_The data for deployments that have exposure responses will only be available for Registrants in a "Participant" status.

      Users may filter by one country from any of the Registrant's deployments or from the AHOPBR eligible deployments with exposure responses on the Questionnaire.
      Date Range for Questionnaire

      The date the Registrant either started or completed the questionnaire. Completed Questionnaires must have been submitted in the system.

      Users can set the date range for either dates using the format mm/dd/yyyy.

      Note: -_Start dates are available for only those Registrants assigned either the "Eligible" or "Participant" statuses. Completed dates will only return those Registrants that are assigned the "Participant" status.

  4. Click the Find button.

    The system displays a list of Registrants that match your selected criteria in the Report Results section.

    Image of the results generated form searching for Registrants that will be sent messages using the Send Message page.

    Note: -_You can also view a Registrant’s record by clicking the ID or Registrant Name link that corresponds to the appropriate Registrant.

  5. Use the Question Group box to select the follow-up questions that will be sent to the Registrants.

    Note: -_Only active question groups can be sent to a Registrant. If no question groups are listed in the dropdown list, then you have no active follow-up questions available.

  6. Select the checkboxes that correspond to the Registrants that will receive the follow-up questions.

    Note: -_You can send the selected follow-up questions to all of the displayed Registrants without selecting the checkboxes, by clicking the Send to All button.

  7. Click the Send to Selected button.

    The system displays a new popup window that indicates the follow-up questions were sent to the Registrants.

  8. Click OK.